0
Home / FAQs

Terms and Conditions

Welcome to www.gurubhai.com ("gurubhai.com", "gurubhai", "Website", or "we"). This Website is owned and operated by Fast Expo Pte Ltd, whose registered office is in Singapore.

The following are the Terms and Conditions, read together with the Privacy Policy, that govern your purchase and use of the products and services (the "Products") from gurubhai.com, and constitute a legally binding agreement, between you ("the Customer" or "the User") and gurubhai.com, a fully licensed Information Technology.

By visiting, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to www.gurubhai.com, you are deemed to have agreed to all the following Terms and Conditions of Sale/Service. So, before you use this Website, please read these Terms carefully as you agree to be bound by them. If you do not accept these Terms and Conditions, please do not use this Website.

1. Creating an Account

  1. To use certain features of the Website (e.g., ordering Products, posting/sharing, rating/reviews, receiving gurubhai e-newsletters), you must set up an account with gurubhai.com ("gurubhai Account") and provide certain information about yourself as prompted by the Customer Information form, including, your name, gender, email address, account password, mobile phone number and billing/shipping address. All of your registration information is protected by our Privacy Policy.
  2. You represent and warrant that the information you submit during registration is truthful and accurate and that you will maintain the accuracy of such information.
  3. Your gurubhai Account username and password are personal to you. You may not transfer your account and you will be responsible for the activities associated with your gurubhai Account.
  4. gurubhai.com will not be liable for any loss or damages as a result of your failure to maintain the confidentiality of your account credentials. If you suspect any unauthorised use of your gurubhai account, you shall immediately notify gurubhai.com.
  5. It is your responsibility to keep your email address up-to-date on your account setup at gurubhai.com so that we can communicate with you electronically.

2. Privacy Policy

  1. Your personally identifiable information will be used in accordance with our Privacy Policy. To understand our practices, as to how we collect, use and disclose your personally identifiable information, please refer our Privacy Policy, which also governs your visit to gurubhai.com.
  2. We understand the privacy of all information you provide is of a primary importance. This is why we do everything possible to use it carefully and sensibly. This information is never shared with other companies or third party service providers.

3. Security Policy

  1. We will collect and retain your personally identifiable information only to the extent that it is necessary to fulfill our services to you. Any Personal information submitted by you to the Website or collected by us will be used ONLY for the purposes mentioned below:
    1. To carry out our obligations arising from your requests for our products and services;
    2. To improve our Website's functionality, and to customise your future shopping experience with us;
    3. To make sure that our Website content is presented in the manner that is most effective for you;
    4. To communicate with you about any changes to our services;
    5. To process and fulfilling your order for goods and services purchased from us;
    6. To Engage third party service providers to perform certain aspects of services provided by us
    7. unless you notify us in writing that you do not wish to receive such information, sending you information from time to time through e-mail and post about our products and services, promotions and special offers, upcoming events and other information which may be of interest to you;
    8. customer profiling, market analysis, and research to improve our product and service offerings to you;
    9. communicating with you on matters relating to your account with us, including administering any membership benefits and entitlements;
    10. To respond to queries or feedback from you;
  2. In compliance with the PDPA 2012, we will not send marketing messages to Singapore telephone numbers or Singapore facsimile numbers belonging to you unless you have given us clear and unambiguous consent to do so. If you have previously given us consent, we will continue to send you marketing messages until you advise us in writing that you wish to withdraw the consent.

4. Customer eligibility

Our Customers or Users must be over 18 years of age and registered with us. gurubhai.com is not intended for children under the age of 18. We will not knowingly collect information from gurubhai visitors in this age group.

5. Price and Payment

  1. All our product prices include all applicable statutory taxes, fees and subject to availability.
  2. We make every effort to make sure that the pricing and availability of Products on our Website is accurate and up to date. However, rarely, there may be an error on the pricing of a product or an error related to product availability. In such cases, we are not responsible for any typographical errors and we reserve the right to cancel the sale and will do the refund if already paid.
  3. We reserve the right to correct any inaccuracies or omissions related to pricing and product availability/descriptions, even after you have submitted your order, and to change or update any other information at any time without prior notice.
  4. Our standard delivery charges are item-specific. and FREE Delivery for any order value of $ 50 or more.
  5. Delivery times may vary depending on the shipping destination.
  6. On average, it may take about 5 to 10 working days to deliver within Singapore and Working days exclude public holidays and Sundays.
  7. Please note that delivery times are estimates only and are not guaranteed, due to circumstances out of our control.
  8. You can make the payment via any one of the following methods of payment: Credit/Debit Card, Net Banking or Cash on Delivery.
  9. Credit/Debit Card and Net Banking Payments are processed via our online payment service partners (DBS Bank).

7. Disclaimer of Warranties and Limitation of Liability

  1. All information, Products and services included on or otherwise made available to you through this Website are provided by gurubhai.com on an "as is" and "as available" basis, either expressed or implied.
  2. gurubhai.com has exerted reasonable efforts to ensure that all information published on the Website is accurate at the time of posting; however, there may be errors in such information for which we shall have no liability. We reserve the right to remove or alter any of the information contained on the Website at our sole discretion.
  3. Please note that while gurubhai has made every effort to accurately display the colours of products on its Website, the actual colour you see will depend on your monitor. We cannot guarantee that your monitor’s display of any colour will be the same as the colour of the Products delivered to you.
  4. We may let you view our information and communicate with us through the Social Media services such as Facebook and Twitter. gurubhai explicitly disclaims any responsibility for the terms of use and privacy policies that govern these third-party websites, which are in no way associated with us.
  5. gurubhai.com accepts no responsibility for any loss or damage suffered due to your reliance on the product reviews posted by the gurubhai Users.
  6. gurubhai.com reserves the right to modify or withdraw any part of the website or any of its content at any time without notice.

8. Website Availability

We take all reasonable care to ensure the availability of the gurubhai.com Website 24 hours every day, 365 days per year. However, the Website may become temporarily unavailable due to maintenance, server or other technical issues, or for reasons beyond our control. gurubhai.com does not warrant uninterrupted access to this Website or any linked website. However, we may, but shall not be obliged to, issue a notice when we know of scheduled maintenance of our Website.

9. Links to third-party websites

We provide link to third-party websites, our online payment service partners, which process your Net Banking and Credit/Debit Card payments, respectively.

10. Terms of Sale

  1. gurubhai.com may accept or decline any order placed by a Customer in its absolute discretion without liability to you.
  2. gurubhai.com reserves the right to discontinue any program or offer on its Website.
  3. We reserve the right, without prior notice, to limit the order quantity of any Products available on gurubhai.com.

11. Refund Policy

At gurubhai.com, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:

Refunds Possible If
  • If any Product proves to have been delivered in a damaged / defective condition or wrong items delivered, exchange of Products / refund will be offset in the next order placed;
  • If additional/wrong or damaged Products are delivered, Gurubhai.com reserves rights to collect the Products from customer.
  • If item is damaged, Gurubhai.com reserve the rights to request for photo evidence.

Please note: Refund payments will only be made via the original payment method of your order. Please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that.

How to Request a Refund:

To request a refund, simply email us your order details, including the reason why you’re requesting a refund or under my orders click the cancel button with update the reason and submit. We take customer feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, do call us +65 82516306, email us at info@gurubhai.com, or contact our customer support executives through online chat. We’re here for you!

12. Copyrights, Trademarks and other Intellectual Property Rights

  1. As per the Terms and Conditions of gurubhai.com, the Website grants access to Users/Customers to view the content solely for visiting, ordering, and communicating only. All materials in this Website, including, but not limited to, images, illustrations, text, logos and page headers, that are part of this Website are copyrights and/or other intellectual properties owned by us or our suppliers. All other trademarks not owned by gurubhai.com that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by gurubhai.com.
  2. You hereby agree that you will not reproduce, duplicate or copy the content of gurubhai.com for any purpose, unless you have been specifically permitted to do so in a separate agreement with this Website.

18. Termination

You agree that gurubhai.com, in its sole discretion and for any or no reason, including without limitation if you breach these Terms and Conditions, may terminate your access to and use of the Website, at any time. You agree that any termination of your access to the Website or suspension of your account may be effected without prior notice, and you agree that gurubhai.com shall not be liable to you for any such termination. Your right to use the gurubhai Website/Service immediately ceases upon termination of your access/use of the Website.

19. Changes to these Terms and Conditions

We reserve the right to amend these terms and conditions from time to time without further notice to you. Any such amendments we make shall be effective once we post a revised version of these Terms and Conditions on the Website. It is your responsibility to review the gurubhai.com Terms and Conditions regularly. Your continued use of the Website following the publication of any such changes will constitute your agreement to follow and be automatically bound by the amended terms and conditions. These Terms were published on 27/05/2016.

Contact Information

Please contact us for any questions or comments regarding these Terms and Conditions.
by post: Fast Expo Pte Ltd
#11-52, Blk 641 Rowell Road,
Singapore 200641
Telephone number:+65 8251 6306
E-mail: info@gurubhai.com